Mobile / Live
Your account data stays yours. At jamualot, we collect only what we need to run your account, process wallet transactions through OVO and Bank Transfer, and keep your session secure across mobile and desktop. This page tells you exactly what we collect, why we collect it, and what you can do about it — no hidden clauses.
When you open an account with us, we collect the information you submit during registration — your email address, chosen username, and the wallet details you link for OVO or Bank Transfer transactions. Each time you log in, we record session data: device type, browser identifier, and the IP address associated with that session. This helps us detect unusual access and keep your account from being opened somewhere you did not authorise. We also collect transaction records — deposit and withdrawal events, the payment rail used (OVO, Bank Transfer), timestamps, and status codes. These records live in your account history and are retained to handle disputes, process reversals, and meet the record-keeping requirements that apply under local law in eligible regions where our service is available. Beyond account and transaction data, we log interaction data: which game categories you open, session duration, and in-lobby navigation clicks. We use this in aggregate to improve catalog organisation — not to build individual profiles for sale. This page covers only data we hold directly. Third-party payment processors, including OVO and Bank Transfer networks, operate under their own privacy terms.
OVO wallet link and transaction history are handled through OVO's own processing network. We store the reference ID and status only.
Bank Transfer records include the account reference and transfer confirmation code. Full bank credentials are never stored on our servers.
Login timestamps, device identifiers, and IP addresses are kept for security review and are not shared with advertisers.
Session cookies keep you logged in. Analytics cookies are first-party and measure navigation patterns in aggregate only.
This policy covers every interaction that passes through your jamualot account — from the login screen to your wallet balance page. It does not extend to third-party services you reach through our platform, because those services set their own terms the moment you connect to them. The four areas below define the boundary clearly so you know which rules apply where.
Covered in full. Login events, password resets, two-step verification steps, and session tokens are all governed by this policy. You can review your active sessions in account settings.
Covered for the reference data we hold. The full transaction is processed by OVO or your bank under their own terms. We store the outcome and reference code, not your bank credentials.
Covered for your navigation and session data. Game content itself — titles from Pragmatic Play, Microgaming, CQ9, JDB, Spadegaming — is delivered by those studios and subject to their own data terms.
Not covered here. Any external link, partner site, or payment provider you reach from our lobby operates under its own privacy policy. We are not responsible for data handled outside jamualot's own servers.
You are not a passive record in our system. Four concrete actions are open to you at any time. Review your stored account details from the profile section after login — you will see the email, linked wallet references, and the session log for your last ten logins. If any detail is wrong, the correction path is inside the same profile section; update it directly or raise a support ticket if the field is locked for security reasons. If you want to understand what data we hold beyond what the profile section shows — for example, your full transaction history or the aggregated navigation log tied to your account — submit a data inquiry through our support channel. We will respond within the timeframe required by applicable local law in eligible regions. Availability of these rights depends on local law where you are located.
Open your account dashboard after login to see stored details: email, OVO wallet reference, Bank Transfer records, and active session list.
Update your username, email, or contact details directly in the profile section. For locked fields, raise a support request and we will verify and correct.
Send a data inquiry via the support channel listed in the Contact section below. Include your registered email and a description of the data in question.
Account closure requests are handled through support. Some transaction records are retained for the period required by applicable local regulations even after closure.
Privacy questions have a direct line. Use the channels below to submit a data inquiry, report a potential data issue, or request account changes you cannot complete through the dashboard. Response times follow the schedule applicable under local law in the regions we serve.
Open the chat widget from any page inside your account. State that your question is a privacy or data matter so it is routed to the right team from the start.
Send your data request to our support email address shown in the account help section. Include your registered email and a clear description of what you are asking for.
The help section in your dashboard covers the most common data and privacy requests — account correction, session review, and wallet reference checks — with guided steps.
Security is not a feature we switch on for some accounts and off for others. Every account at jamualot uses encrypted connections across web and mobile sessions. Wallet references for OVO and Bank Transfer are stored as reference tokens, not raw credentials, so a data leak on our side does not expose your full payment details. You can see which devices have an active session in your account dashboard and close any you do not recognise.
All account and transaction pages use encrypted connections. This applies whether you are on mobile data, a local Wi-Fi network, or desktop — the connection standard does not change by device.
Session cookies are required for login to function. Analytics cookies can be reviewed in the cookie settings linked in the site footer. We do not use third-party advertising cookies.
Active account data is held while your account is open. Transaction records are kept for the period required by applicable local law. Inactive accounts are flagged for review after an extended period of no login.
When this policy changes, the updated version is published at this page address with a revision date at the top. Continued use of your account after a policy update means you have seen the new version.
These are the questions we see most often about data, accounts, and what happens to your information at jamualot.
We collect your email address, chosen username, and the wallet reference you link for OVO or Bank Transfer. We also log the device type and IP address for each login session. We do not collect your full bank account number or payment credentials — only the reference codes returned by the payment network.
Yes. Your account dashboard shows your profile details, wallet references, and your last ten login sessions after you log in. For a fuller record — including your complete transaction history — submit a data inquiry through the support channel. We will respond within the timeframe required by local law in eligible regions.
Open the profile section inside your account and update the fields directly. Email address and contact details can be changed there. If a field is locked — for example, because it is tied to a pending transaction or a security hold — raise a support ticket and we will verify the correction request and apply it.
No. Game studios such as Pragmatic Play, Microgaming, CQ9, JDB, and Spadegaming supply game content to our lobby. Your account data, wallet references, and session logs are held on our servers only. Studios receive only the session token needed to run the game, not your personal or payment details.
On account closure, your profile and session data are removed from active records. Transaction records — OVO and Bank Transfer history — are retained for the period required by applicable local law. You can request a copy of your records before closing your account by submitting a data inquiry through support.
Use the live chat inside your account and state clearly that you are reporting a privacy concern. Alternatively, send an email inquiry to the address in the account help section. Include your registered email and a description of the issue so the right team can review it without delay.